WHOSENXT Customer Guidelines

These guidelines help ensure a smooth and enjoyable experience for everyone on the WHOSENXT platform.

Ordering

• All orders must be placed through the WHOSENXT platform
• Ensure your delivery address and contact info are accurate before checkout
• Orders cannot be modified after confirmation - contact support immediately if there is an error

Delivery

• Be available or designate a safe drop-off location at time of delivery
• Contactless delivery is available - specify in order notes
• WHOSENXT is not responsible for orders left unattended per customer request

Returns and Refunds

• Refund requests must be submitted within 24 hours of delivery
• Items must be unused and in original condition - vendor-specific policies may apply
• Damaged or incorrect items require photo evidence for claim processing

Conduct

• Abusive, threatening, or fraudulent behavior toward drivers or vendors results in account suspension
• Chargebacks filed without contacting support first may result in account termination

Privacy

• Your data is handled per our Privacy Policy at whosenxt.com/policies/privacy-policy

Questions or Issues?

Contact us at whosenxtbusiness@whosenxt.com and we will respond within 24 hours.